What employers like about Fit4Jobs

What employers like about Fit4Jobs

Agnese Paegle, CEO of the Latvian lattelecom BPO, was one of the first employers to participate in the project “Fit4jobs”. We bring here a short interview with Agnese to see her view of the project and what was beneficial for employers such as her company in the process. Could you please tell more about your company and your field of work? The Lattelecom Group company Lattelecom BPO was established in July, 2005. The company provides a large number of inquiry services, contact centre and SMS services. Currently 180 highly qualified customer service operators, experts and senior specialists are employed throughout the Lattelecom BPO branch offices situated in Rīga, Cēsis, Liepāja and Ventspils. This gives an idea of the scale of operation of the company in the field of contact centre and inquiry services. Lattelecom BPO possesses modern technology solutions and extensive expertise in providing multimedia contact centre services. Contact centre solutions include the attending to inbound and outbound calls, as well as processing of e-mails, SMS, facsimile messages and data.  The services are provided using the applications and databases owned by both the customer and Lattelecom BPO. Why did you decide to participate in the project “Fit4Jobs” and to provide the opportunity for young people to work as customer service representative in the contact center? It was an excellent opportunity for the employers to work closely together with the LIKTA association (Fit4Jobs partner in Latvia) and with experts from the ICT field. We basically developed a training program called “Customer service representative in the Contact centre”, while the experts from LIKTA developed ability and skill evaluation tests, which helped us select the best candidates for this position. We were...
Software production course completed in Portugal

Software production course completed in Portugal

Programa Escolhas, the FIT4Jobs project partner from Portugal, carried out the Fit4JOBS training-for-employment model in Portugal in partnership with a CINEL, a formal vocational training provider. The 275 hours of classroom training on the topic of Software Production has now come to an end. The next step will be an internship for the participants in the companies, which may result in concrete job placements. Diverse background of trainees The training’s target audience were young and unemployed people of different ages, most belonging to the 25-30 age range. The 30 trainees were selected from a total of 120 candidates who had taken the admission tests. All of them showed a high interest and motivation for the field of computing, information and communication technologies. The pool of candidates came from two sources: the Portuguese Employment and Vocational Training Institute (IEFP) and by the Programa Escolhas’ field projects. Trainees come from study areas as diverse as computer science, engineering, education, science, architecture, music and psychology. Many of them have a secondary level of education, while some have a university degree. As Paulo Vieira National Manager for Digital Inclusion of Programa Escolhas puts it: “Our students have very diverse backgrounds because we wanted to see what will happen when you offer advanced ICT training to a heterogeneous group of young people in search of employment.” José Santos, 32 years old, has worked as a computer consultant and has always been interested in this field. Currently unemployed, José hopes that with this training he’s able to re-entry the labour market. Madalena Ezra, 27 years has a degree in Management. She says “Everything I’m learning is new. The team...